Complaint process and treatment

We would be sorry that you had to use the following actions, however we would like to share those solutions that could help you ensure your interests.

Are you searching for solutions on a commercial matter?
You have questions or difficulties in registering a name or tracking a request?
The sales representative who is dedicated to your account cannot answer your request?

You need to make a misunderstanding disappear?

-> Please do contact the sales department by email at contact@namebay.com; or by phone +377 97 70 61 64.

Our team will take care of your request

You need an update on an ongoing operation with Namebay?
You are not in agreement with Namebay on a procedure for the management of your domain name; and your requests to our teams seem ineffective?
(Example: Whois correction, Obtain the transfer or renewal of domain names …)

-> Please do contact the sales department by email at contact@namebay.com; or by phone +377 97 70 61 64.

Our team will take care of your request

Namebay meets with the ICANN quality commitments (The Internet Corporation for Assigned Names and Numbers) https://www.icann.org/registrar-reports/accredited-list.html

You can find procedures on the ICANN’s website https://www.icann.org
Are you searching for solutions on a technical or administrative issue?
The sales representative who is dedicated to your account cannot answer your request?

-> Please contact our client support who will open a ticket at https://www.namebay.com/contact_us/contact_us.aspx

Are you looking for solutions to a legal dispute?
Namebay SAM is a Monegasque registered company. Unless otherwise specified in a specific agreement, the Court of First Instance is in charge of investigating a case.

http://en.gouv.mc/Government-Institutions/Institutions/Justice/The-Court-of-First-Instance